SHIPPING POLICY
Last Updated: January 6, 2026
Thank you for shopping with Hagen Heights Design Co. This Shipping Policy outlines our shipping practices, processing times, and delivery information. Please review this policy carefully before placing your order.
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1. SHIPPING OVERVIEW
Hagen Heights Design Co. ships handcrafted wooden vases and bowls, dried floral arrangements, stained glass art, apparel, tote bags, and canvas prints throughout the United States. Each piece is carefully crafted by our family of artisans and packaged with care to ensure safe delivery.
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2. PROCESSING TIME
A. Standard Products
- Orders are processed and prepared for shipment within 3-5 business days
- Processing time begins after payment is confirmed
- Business days are Monday through Friday, excluding federal holidays
- Processing time does not include shipping transit time
B. Custom and Commissioned Work
- Custom pieces have extended processing times based on project complexity
- Processing timeframes are communicated during the consultation process
- Typical custom work ranges from 2-6 weeks depending on the project
- You will be notified when your custom piece is ready to ship
C. Peak Seasons
During busy periods (holidays, special promotions, art show seasons):
- Processing times may be extended by 2-5 additional business days
- We will communicate any delays via email
- Peak periods typically include: November-December holidays, Mother's Day, Valentine's Day
D. Order Confirmation
- You will receive an order confirmation email immediately after purchase
- This confirms we received your order but does not mean it has shipped
- A separate shipping confirmation with tracking will be sent when your order ships
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3. SHIPPING METHODS AND CARRIERS
A. Carriers Used
We ship via the following carriers:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- Federal Express (FedEx)
B. Carrier Selection
- We select the most appropriate carrier based on:
- Package size and weight
- Destination location
- Delivery speed requirements
- Cost efficiency
- You cannot request a specific carrier unless arranged in advance
C. Shipping Speed Options
Available shipping speeds (when offered at checkout):
- Standard Shipping: 5-7 business days after processing
- Expedited Shipping: 2-3 business days after processing
- Priority Shipping: 1-2 business days after processing
Note: Expedited and Priority options may not be available for all products or destinations.
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4. SHIPPING LOCATIONS
A. Domestic Shipping
- We currently ship to all 50 United States
- We ship to APO/FPO military addresses
- Some oversized items cannot be shipped to P.O. Boxes
B. International Shipping
- We do NOT currently ship internationally
- This includes Canada, Mexico, and all other countries
- International shipping may be available in the future
C. Local Pickup
- We do not currently offer local pickup options
- All orders must be shipped to your designated address
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5. SHIPPING COSTS
A. Cost Calculation
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Shipping destination (zip code)
- Selected shipping speed
- Current carrier rates
B. Who Pays Shipping
- Customer is responsible for all shipping costs unless otherwise stated
- Shipping costs are clearly displayed before you complete your purchase
- Shipping costs are non-refundable, even if the order is returned (apparel only)
C. Free Shipping Promotions
- Free shipping promotions will be clearly indicated on our website
- Promotional terms and restrictions will be specified
- Free shipping typically applies to standard shipping only
- Minimum order amounts may be required
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6. SHIPPING ADDRESS
A. Accuracy
- You are responsible for providing accurate shipping information
- Please double-check your shipping address before completing your order
- We are not responsible for orders shipped to incorrect addresses you provide
B. Address Changes
- Address changes must be requested within 2 hours of order placement
- Contact us immediately at hagenheights@hotmail.com
- We cannot guarantee address changes after 2 hours
- Once shipped, address changes must be handled through the carrier
C. Undeliverable Addresses
- If a package is returned as undeliverable due to incorrect address:
- Customer is responsible for original shipping costs
- Customer is responsible for reshipping costs
- Refunds will not include shipping costs
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7. PACKAGING
A. Protective Packaging
All products are packaged with care using:
- Bubble wrap for fragile items (wood pieces, stained glass)
- Protective boxes and padding materials
- Secure tape and reinforcement
- "Fragile" labels when appropriate
B. Environmentally Conscious
We strive to use:
- Recycled and recyclable packaging materials when possible
- Minimal packaging while ensuring product safety
- Reused shipping materials when appropriate
C. Gift Packaging
- Standard orders do not include gift wrapping
- Gift messages can be included upon request
- Contact us for custom gift packaging options
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8. TRACKING AND DELIVERY
A. Tracking Information
- You will receive a shipping confirmation email with tracking number
- Tracking information is typically available within 24 hours of shipment
- Track your package directly through the carrier's website
- Save your tracking number for reference
B. Delivery Timeframes
Estimated delivery times after processing:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
These are estimates and not guaranteed delivery dates.
C. Delivery Attempts
- Carriers typically make 1-3 delivery attempts
- If delivery fails, package may be held at local facility or returned
- You are responsible for arranging pickup or redelivery with carrier
- Check tracking information for delivery status and instructions
D. Signature Requirements
- Signature may be required for high-value orders ($300+)
- Signature requirements are determined by carrier and value
- Ensure someone is available to sign if required
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9. RISK OF LOSS
A. Transfer of Risk
- Risk of loss and title pass to you upon delivery by the carrier
- "Delivery" occurs when the carrier marks the package as delivered
- We are not responsible for packages after delivery confirmation
B. Stolen or Missing Packages
- If tracking shows "delivered" but you did not receive the package:
- Check with neighbors, building management, or household members
- Verify the delivery address on tracking
- Check around your property (porches, garages, side doors)
- Contact the carrier to file a claim
- We are not responsible for stolen packages after carrier confirms delivery
C. Package Holds
- You may request the carrier hold your package at a facility for pickup
- This must be arranged directly with the carrier using tracking information
- We are not responsible for packages held at carrier facilities
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10. DAMAGED OR LOST PACKAGES
A. Damaged in Transit
If your package arrives damaged:
- Do not discard packaging materials
- Take photos of the damaged box and product
- Contact us within 48 hours at hagenheights@hotmail.com
- Provide your order number, photos, and description
- We will assess and provide replacement or refund at our discretion
B. Lost Packages
If tracking shows no movement for 10+ business days:
- Contact us at hagenheights@hotmail.com
- We will investigate with the carrier
- A claim may need to be filed with the carrier
- We will work with you to resolve the situation
C. Insurance
- We include shipping insurance on orders over $100
- Insurance protects against loss or damage in transit
- Claims must be filed within specified timeframes
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11. CUSTOMS AND DUTIES
Since we only ship within the United States:
- No customs forms are required
- No international duties or taxes apply
- No customs delays will occur
If we expand to international shipping in the future, customers will be responsible for all customs, duties, taxes, and fees imposed by their country.
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12. SHIPPING DELAYS
A. Carrier Delays
We are not responsible for shipping delays caused by:
- Weather conditions (storms, snow, hurricanes)
- Carrier operational issues
- Natural disasters
- Holidays and peak shipping periods
- Government restrictions
- Pandemics or public health emergencies
B. Processing Delays
We will communicate any processing delays due to:
- High order volume
- Supply or material shortages
- Equipment issues
- Family emergencies
C. Notification
- We will email you if we anticipate significant delays
- Check your spam folder for shipping notifications
- Contact us if you have concerns about your order timeline
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13. MULTIPLE ITEM ORDERS
A. Combined Shipping
- Multiple items purchased in one order typically ship together
- Some items may ship separately if:
- Items have different processing times
- Items require different packaging
- Items ship from different locations
B. Separate Tracking
- If items ship separately, you will receive multiple tracking numbers
- Each tracking number will be emailed as packages ship
- Packages may arrive on different days
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14. REFUSED OR RETURNED SHIPMENTS
A. Refused Delivery
If you refuse delivery of your package:
- You are responsible for original shipping costs
- You are responsible for return shipping costs charged by carrier
- Refunds (if applicable) will be reduced by all shipping costs
- This applies to all products, including apparel
B. Returned to Sender
If a package is returned to us due to:
- Incorrect address provided by you
- Failure to claim package from carrier
- Refusal of delivery
- Undeliverable address
You are responsible for all shipping costs (original and return), and refunds will be reduced accordingly.
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15. HOLIDAYS AND NON-BUSINESS DAYS
We do not process or ship orders on:
- Federal holidays
- Weekends (Saturday and Sunday)
- During art shows and craft fairs when we're off-site
Carriers do not deliver on:
- Sundays (most carriers)
- Federal holidays
- Some carriers offer Sunday delivery for certain services
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16. ORDER CANCELLATION
A. Before Shipment
- Orders can be cancelled before shipping if you contact us immediately
- Email hagenheights@hotmail.com with your order number
- If processing has begun, cancellation may not be possible
- Custom orders cannot be cancelled once production begins
B. After Shipment
- Once shipped, orders cannot be cancelled
- You may refuse delivery (see Section 14)
- Apparel items may be returned per our Return Policy
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17. SHIPPING POLICY UPDATES
We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your use of our shipping services after changes constitutes acceptance of the updated policy.
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18. QUESTIONS AND CONTACT
For shipping questions, concerns, or issues, please contact us:
Hagen Heights Design Co.
Email: hagenheights@hotmail.com
Please include your order number and detailed description of your inquiry.
We respond to shipping inquiries within 1-2 business days.
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IMPORTANT REMINDERS:
✓ Processing time: 3-5 business days (custom work varies)
✓ Domestic US shipping only
✓ Customer pays all shipping costs (unless promotional offer)
✓ Track your package using provided tracking number
✓ Contact us within 48 hours if package arrives damaged
✓ We are not responsible for stolen packages after carrier confirms delivery
✓ Shipping costs are non-refundable
Thank you for supporting our family business and the handcrafted artisan work we create at Hagen Heights Design Co.
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By placing an order with Hagen Heights Design Co., you acknowledge that you have read, understood, and agree to this Shipping Policy.