FREQUENTLY ASKED QUESTIONS

WHAT TYPE OF FINISH DO YOU USE FOR YOUR PRODUCTS?

FOR OUR KITCHEN GOODS WE USE A FOOD SAFE FINISH MIXTURE OF MINERAL OIL & BEES WAX. FOR FURNITURE, A WATER-BASED POLYURETHANE IS USED.

WHAT TYPES OF WOOD SPECIES DO YOU USE?

HAGEN HEIGHTS USES A VARIETY OF WOOD SPECIES, HOWEVER I DO HAVE MY FAVORITES. I MAINLY USE UTAH JUNIPER, ASH, MAPLE, WALNUT BUT SPECIAL ONE-OF-A-KIND PRODUCTS CAN INCLUDE, WHITE OAK AND VARIOUS OTHER SPECIES. 

DO YOU PARTICIPATE IN CRAFT SHOWS & FESTIVALS?

THROUGHOUT THE YEAR, I WILL PARTICIPATE IN SOME FESTIVALS & SHOWS. THE SHOWS VARY FROM YEAR TO YEAR BUT IF THERE IS AN UPCOMING SHOW ILL SEND OUT A EMAIL.

WHAT DO YOU MEAN THAT EVERY PIECE IS ONE-OF-A-KIND?

EVERY PIECE OF MATERIAL THAT ENTERS MY SHOP WAS HAND-SELECTED. I PERSONALLY PICK OUT EACH PIECE OF LUMBER TO USE FOR MY PRODUCTS. IN RETURN, THIS MEANS THAT NO TWO BOARDS ARE ALIKE. GRAIN PATTERNS WILL BE DIFFERENT FROM PRODUCT TO PRODUCT. ALSO SINCE MY PRODUCTS ARE HANDMADE, THERE WILL BE FLAWS IN THE PRODUCTS BUT THIS ADDS TO THE UNIQUENESS & CHARACTER. 

INFO ON SHIPPING & REFUNDS?

EACH PIECE WE SHIP OUT IS PACKAGED CAREFULLY AND NEATLY SO THAT THE PRODUCT ARRIVES SAFE & SOUND TO ITS DESTINATION. SHIPPING USUALLY TAKES AROUND 3-5 BUSINESS DAYS. PRODUCTS USUALLY SHIP OUT WITHIN 24 HOURS OF WHEN ORDER IS PLACED. 

HAGEN HEIGHTS DOES NOT ACCEPT REFUNDS OR EXCHANGES AT THIS TIME. IF YOU DO HAVE A QUESTION OR CONCERN PLEASE FEEL FREE TO SHOOT AN EMAIL & I WILL DO MY BEST TO SOLVE ANY ISSUES.

WHERE DO YOU SHIP?

CURRENTLY, HAGEN HEIGHTS ONLY SHIPS INSIDE THE U.S BUT PLANS ARE BEING MADE TO EXPAND THAT SO I CAN SHIP INTERNATIONALLY.

DO YOU OFFER CUSTOM GOODS?

FROM TIME TO TIME, I DO OFFER CUSTOM PRODUCTS & GOODS. IF YOU HAVE SOMETHING IN MIND PLEASE FEEL FREE TO CONTACT ME WITH YOUR IDEA AND I WILL WORK WITH YOU TO SEE WHAT WE CAN CREATE! YOU CAN SEND ME AN EMAIL.