Last Updated: January 6, 2026

This Privacy Policy describes how Hagen Heights Design Co. ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website or interact with our services.

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1. INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as information that is automatically collected when you use our website.

A. Information You Provide

When you visit our website, create an account, make a purchase, sign up for The Summit membership, or subscribe to our newsletter, we may collect:

- Name

- Email address

- Shipping and billing addresses

- Phone number

- Payment information (processed securely through our payment processors)

- Account login credentials

- Order history and preferences

- Communications with us

B. Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

- IP address

- Browser type and version

- Device information

- Pages visited and time spent on pages

- Referring website

- Date and time of visits

- Cookies and similar tracking technologies

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

- Remember your preferences and login information

- Analyze website traffic and user behavior

- Provide personalized content and advertising

- Improve our website functionality

We use the following types of tracking:

- Google Analytics to understand how visitors use our site

- Facebook Pixel for advertising purposes

- Squarespace analytics for website performance

- Square/payment processor cookies for transaction processing

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

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2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process and fulfill your orders

- Manage your account and The Summit membership

- Send order confirmations, shipping updates, and receipts

- Respond to your inquiries and provide customer support

- Send marketing communications (with your consent)

- Personalize your experience on our website

- Analyze and improve our products, services, and website

- Prevent fraud and enhance security

- Comply with legal obligations

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3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

A. Service Providers

We share information with third-party service providers who help us operate our business:

- Payment processors (Square, Squarespace Commerce)

- Shipping carriers (USPS, UPS, FedEx)

- Email marketing platforms

- Website hosting and analytics providers

- Customer service tools

B. Legal Requirements

We may disclose your information if required by law or to:

- Comply with legal processes or government requests

- Protect our rights, property, or safety

- Prevent fraud or illegal activity

- Enforce our Terms and Conditions

C. Business Transfers

If Hagen Heights Design Co. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

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4. THE SUMMIT MEMBERSHIP

When you subscribe to The Summit, we collect and process:

- Membership registration information

- Annual subscription payment details

- Membership preferences and history

- Early access and exclusive content interactions

Your membership automatically renews annually on your signup date unless you cancel. You may cancel your membership at any time through your account settings or by contacting us at hagenheights@hotmail.com.

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5. EMAIL MARKETING

With your consent, we may send you marketing emails about:

- New product launches and collections

- Exclusive offers and promotions

- The Summit membership benefits

- Company news and updates

You can unsubscribe from marketing emails at any time by:

- Clicking the "unsubscribe" link in any email

- Updating your account preferences

- Emailing us at hagenheights@hotmail.com

Please note that even if you unsubscribe from marketing emails, we may still send you transactional emails about your orders and account.

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6. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

- Secure Socket Layer (SSL) encryption for data transmission

- Secure payment processing through PCI-compliant processors

- Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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7. DATA RETENTION

We retain your personal information for as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy

- Comply with legal obligations

- Resolve disputes and enforce our agreements

- Maintain your account and The Summit membership (if applicable)

When your information is no longer needed, we will securely delete or anonymize it.

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8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

- Access: Request a copy of the personal information we hold about you

- Correction: Request correction of inaccurate or incomplete information

- Deletion: Request deletion of your personal information

- Opt-out: Unsubscribe from marketing communications

- Data portability: Request transfer of your data to another service

- Object: Object to our processing of your information for certain purposes

To exercise these rights, please contact us at hagenheights@hotmail.com.

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9. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at hagenheights@hotmail.com.

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10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

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11. CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

- Right to know what personal information we collect and how it's used

- Right to delete personal information

- Right to opt-out of the sale of personal information (we do not sell personal information)

- Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at hagenheights@hotmail.com.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

- Posting the updated policy on our website

- Updating the "Last Updated" date at the top

- Sending an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

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13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hagen Heights Design Co.

Email: hagenheights@hotmail.com

We will respond to your inquiry within a reasonable timeframe.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.